Your Guide to Counseling FAQs at Simplify Norcross

In our first session together, we’ll get to know each other, learn what brought you to counseling, and talk about what you hope to get out of this journey. It’s completely normal to feel a little nervous or unsure about opening up for the first time. Share what feels comfortable for you as we know that building trust takes time, and you’re getting to know us, too.

We see therapy as a collaborative process. Your counselor will gently guide the conversation, ask questions to better understand your needs, and work alongside you to create a plan that feels supportive, realistic, and aligned with your values and goals. There’s no pressure to have everything figured out when you walk through the door. We’ll start right where you are.

Yes! We use a HIPAA-compliant platform so our sessions are secure. Sessions online last the same amount of time as in-person, so the fee is the same.

Depending on your needs, schedule, and finances, we typically meet weekly or every other week initially. We often suggest books and other resources between sessions to maximize growth during the time outside of therapy.

Ultimately, we are doing a good job when we are out of a job, so our goal is to help clients address needs, meet goals, and move forward.

Yes! Our counselors and coaches are trained to integrate faith and psychology when desired by the client.

Appointments that are not canceled before the 24-hour business day mark will incur the full session fee, except in the case of extreme emergencies, which can be discussed with your counselor.

Our fees vary based on each counselor’s experience and qualifications. We encourage you to reach out directly to the individual counselor for specific rates and questions.

While insurance is not accepted for counseling services, invoices are offered for individuals to submit to their insurance providers.

We also partner with Mentaya, a service that helps simplify out-of-network claims, managing the reimbursement process for you.

It is suggested that individuals contact their insurance providers regarding reimbursements, since the percentage reimbursed often varies depending on the insurance provider and plan.